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plante moran

Experienced Hires

CRM System Administrator

  • Location: United States, Michigan, Southfield

Date published:

04-Mar-2018

CRM System Administrator

 

From day one, experience our difference. The Plante Moran Technology Services team is recognized as a Computerworld Top 100 Places to Work in IT for 2018 and has won two prestigious awards in 2017:  InformationWeek IT Excellence and the CIO 100.  Our team was also a past award winner for InformationWeek IT Excellence in 2012 and 2013.  If you are seeking professional growth, like being innovative and challenged, and desire to work on impactful business technology projects, we want to hear from you! 

 

Your role.

Your work will include, but not be limited to:

  • Perform application administrator functions such as user profile management, permissions, data rules, activation of new features, licenses and storage capacity 
  • Manage solution road maps and work closely with the other teams to implement system upgrades and solution enhancements, ensuring efforts are aligned with broader strategic priorities of the Firm and best practices are leveraged
  • Lead implementations to the Production environment. Create and maintain documentation on system architecture, security, processes, policies and application configuration
  • Proactively identify process improvement and enablement opportunities, including analyzing business processes and translating them into system requirements
  • Serve as a liaison between the firm and the software vendor and manages the successful resolution of support cases with the vendor
  • Create dashboards, reports, forms, template, page layouts, workflows and approvals.
  • Provides support to users through coordination with IT Service Desk, Practice Analysts and directly with users
  • Manage and resolve technical support incidents including application, data integrity, integrations, and workflow
 

The qualifications.

  • Bachelor's degree in Computer Science or related degree is preferred
  • 5 years of previous IT experience
  • Experience in Microsoft Dynamics CRM application implementation including design, build, test, and deployment
  • Extensive skill and ability in version management and issue tracking software to document all changes
  • Extensive experience analyzing and documenting different system flows, process flows and work flows.  Ability to support and work in a project development and support environment with ability to diagnose and solve problems quickly
  • Must be proficient in stakeholder management; managing a diverse set of stakeholders at all levels of the organization and gaining buy-in from them for the recommended path forward
  • This position may require some local travel
  • Qualified individuals must either reside in or near the Southfield, Michigan area or be willing to relocate to the area for this opportunity
 

Our difference.

We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.” At Plante Moran, we live by the Golden Rule, fostering a relatively “jerk-free” culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.

 

Apply now. Experience our difference.

 

This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.

 

Plante Moran is an Equal Opportunity Employer, committed to a diverse workplace.

 

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.   

 

The specific statements above are not intended to be all-inclusive.